FAQ’s

Frequently Asked Questions (FAQ’s)

1. Where is Shelby Cosmetics based?
We are an independent beauty brand focused on delivering premium-quality lip products worldwide.

2. Are your products cruelty-free?
Yes! All Shelby Cosmetics products are cruelty-free and never tested on animals.

3. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping times may vary depending on your location.

4. How long does shipping take?
Orders typically process within 2–3 business days, with delivery taking 5–12 business days depending on region.

5. Can I modify or cancel my order?
Once your order is processed, we cannot make changes. Please contact us immediately at shelbycosmetics1@gmail.com if you need assistance.

6. What if my product arrives damaged?
Please email us photos and your order number within 7 days of receiving your order so we can arrange a replacement or refund.

7. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter to stay updated on new collections, exclusive offers, and special promotions.